The Phone Casino Terms and Conditions

These Terms and Conditions set out the rules for using The Phone Casino's platform and describe the relationship between us and registered users. They explain your responsibilities, the services we provide, and the basic operational rules that apply to accounts, payments, promotions and disputes. By using the site you agree to comply with these terms and any applicable additional terms published alongside specific features.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your login. Accounts must contain accurate personal information and only be used by the named account holder. You must notify us promptly if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, breach of these terms, or failure to provide verification documents on request.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria, including being at least 18 years old and resident in a permitted territory. Only one account is permitted per person. We may refuse registration or restrict access where local law, identity checks or our internal checks indicate you are ineligible.

Acceptable platform use

Users must not use the platform for unlawful purposes, to attempt to manipulate games or promotions, or to operate accounts on behalf of others. Abuse of system features, collusion, use of automated tools and sharing of account access are prohibited. We reserve the right to take action against such activity, including withholding funds and closing accounts.

General bonus and promotion rules

Promotions and bonuses are offered subject to separate, published terms. Bonus funds may be subject to wagering requirements, game restrictions and conversion caps. Where a promotion has specific rules, those rules apply in addition to these Terms. Attempting to exploit promotions, withdrawing before completing promotional requirements or otherwise acting unfairly may result in forfeiture of bonus funds and prizes.

Deposits and withdrawals

Payments must be made using methods registered in the account holder's name. We may apply minimum and maximum limits, and you can set personal deposit limits at any time. Withdrawals are subject to verification checks and may be delayed while we complete identity, source of funds or security checks. Funds will normally be returned to the original payment method where possible; fees and processing times depend on the chosen provider.

Dispute resolution

If you have a complaint, please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we are unable to reach agreement, the dispute may be referred to an independent dispute resolution body or the courts with appropriate jurisdiction, in line with applicable law.

Updates to terms and conditions

We may update these Terms from time to time to reflect changes to the service, legal requirements or our processes. Material changes will be communicated on the site and, where practical, by email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.

Contact

For questions or support please use the site Help centre or contact [email protected].