Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, payments, withdrawals and responsible-gambling tools, and will guide you through account changes or error reports. For urgent matters use phone or live chat; for document or payments queries send an email. Verification documents and manual queries may take up to three working days to process. If you prefer, include your account username in the message to speed up handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, technical; reply within 48 hours) |
| General enquiries | [email protected] (marketing and general questions) |
| Affiliate enquiries | [email protected] (partner enquiries) |
| Payments | [email protected] (withdrawals and card issues) |
| Privacy | [email protected] (data and GDPR) |
| Phone | +44 20 7946 0831 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or any matter that needs explanations or documents. Please send your message to [email protected] with a clear subject line, your full name and up-to-date contact details. Including these helps us process your request faster and avoid delays when verifying information or reviewing attachments.
Submit Your Inquiry
Response Time
Support response times: most enquiries are answered within one business day. Simple account and payment queries are usually resolved quickly; verification tasks and more complex security or regulatory issues can take longer depending on case complexity and third-party checks. If we need extra time we’ll update you with an estimated timeframe and next steps.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Tell us about bugs, feature requests, or ways to make navigation and promotions clearer. Every message is reviewed by our team and used to improve the service and user experience. Please share your thoughts via the help centre or in-chat feedback so we can make the site better for you.