Responsible Gambling

We take responsible gambling seriously. We want you to enjoy playing while keeping control, so we provide practical tools and clear information to help you manage your activity. If you ever feel play is becoming a problem, we encourage you to use the available controls and to seek support.

Player protection principles

Our approach is built on simple principles: prevention, protection and support. We aim to reduce harm by offering easy-to-use limits, clear account controls and prompt access to professional help. We treat customer safety as a priority and act quickly on concerns about risky behaviour.

Activity-control tools

We provide a range of controls you can set from your account. These tools are intended to give you straightforward ways to control spend, time and access. Use them at any time without needing to contact support.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately; increases normally include a short cooling-off period to ensure decisions are considered.

Loss limits

Loss limits help you cap net losses over a chosen period. Setting a loss limit keeps play within predefined boundaries and is enforced across wagers to prevent further losses once the limit is reached.

Time limits and session reminders

Session reminders and reality-check notifications help you track how long you have been playing. You can set regular breaks or limit session length to ensure play fits your schedule and wellbeing.

Account breaks and pauses

If you need a short break, you can use time-out options to pause access for a chosen period. These breaks are reversible only after the selected period ends, giving you time to step back from play.

Self-exclusion

If you need to stop playing for an extended period, self-exclusion blocks access to your account. Self-exclusion options are designed to be robust and to prevent access during the chosen exclusion. If you request to reopen your account after exclusion ends, we will follow a responsible review process.

Recognising signs of problematic behaviour

Look out for signs such as increasing deposits, chasing losses, neglecting everyday responsibilities, hiding gambling activity or spending more time than intended. If you notice these changes in yourself or someone you care for, consider using limits or seeking help.

Tips for staying in control

Set clear deposit and loss limits, take regular session breaks, avoid gambling when stressed or tired, and keep leisure budgets separate from essential bills. Ask a trusted friend to help monitor your activity if you feel at risk.

Professional help and support organisations

If you need independent support, contact recognised organisations such as GamCare, GambleAware, Gambling Therapy, Gamblers Anonymous or use the national self-exclusion service GAMSTOP. These services offer confidential advice, counselling and practical steps to reduce gambling harm.

If you want help setting limits or have concerns about your account, contact our support team and we will assist you with the available tools and options.