Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and describe below the types of information we process, how we use it, how we keep it secure, and the choices you have about your data.
Types of data we collect
We collect information you provide directly and information gathered automatically during your use of our site and services.
Personal data
Personal data includes name, date of birth, email address, postal address, telephone number and identity documents when required for verification. We also hold payment details you provide and any correspondence you send to our support team.
Technical data
Technical data covers IP address, device and browser type, operating system, device identifiers, connection data, and diagnostics collected to help our site run smoothly and securely.
Transactional and activity data
We record account activity, deposits, withdrawals, game play history, session times and other transaction records needed to operate your account, prevent fraud and meet our security checks.
How we use your information
We use your data to provide, maintain and improve our services, process payments and withdrawals, verify identity and age, prevent fraud and money laundering, respond to support requests, and communicate important account or service information. We may also use anonymised data for analytics and service optimisation.
Data protection practices
We store personal data on secure servers with access controls and encryption where appropriate. Access to personal data is restricted to authorised personnel and to third-party providers who help us operate the service. We regularly review our security measures to protect against unauthorised access, loss or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, authenticate sessions, support security, and provide tailored site functionality. You can manage cookie settings through your browser, but limiting cookies may affect site performance and access to certain features.
User rights
You have rights over your personal data, including the right to request access, correction or deletion, and to object to or restrict processing in certain circumstances. You may also withdraw consent where processing is based on consent.
Access, correction and deletion of data
To request access, correction or deletion of personal data, contact our support team through the account area. We will verify your identity before acting on requests. We may retain certain information where required for legal, regulatory or security reasons.
Information sharing and third parties
We share personal data with trusted third parties that provide payment processing, identity verification, fraud prevention, hosting, analytics and customer support. We require these providers to protect personal data and use it only for the services they deliver on our behalf. We may also disclose information if required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes, we will notify you via the site or your registered contact details. Please review this page periodically for the latest information.